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FAQ – Lakeland Power Distribution Ltd.

Frequently Asked Questions

We’re Here to Help.

If you don’t find the answer you are seeking, please contact our Customer Support team for assistance at (705) 789-5442 or email us at  service@lakelandpower.on.ca

FAQ

  • Effective March 21, 2019, the Minister of Energy, Northern Development and Mines directed the IESO to discontinue the current 2015-2020 Conservation First Framework (CFF) and implement a new interim framework, in support of the government’s goal to reduce electricity costs for customers. http://www.ieso.ca/en/Sector-Participants/Conservation-Delivery-and-Tools/Interim-Framework

    Lakeland Power Distribution Ltd. will continue to manage projects with customers with whom they have binding agreements. Customers with existing contracts can still expect to have the incentive paid on project completion (which must be by Dec. 31, 2020).
    Applications to the new suite of business programs will be completed through the IESO.

    Lakeland Power Distribution Ltd would like to thank the incredible commitment from the many business and residential customers that took part in the Conservation First Framework. We are proud of the energy savings that our customers achieved.

    If you require further clarification regarding outstanding projects or general details please do not hesitate in reaching out to us.
    Lakeland Power Distribution Ltd.

    Jennifer Montpetit – Advanced Planning and Communications
    705-645-2670 x 504 jmontpetit@lakelandholding.com
    200 – 395 Centre St N, Huntsville, ON P1H 2M2
    Phone (705) 789-5442 Toll Free 1-888-282-7711

    Marjorie MacDonald – CDM Administrator
    705-645-2670 x 540 MMacDonald@lakelandpower.on.ca
    IESO / Save On Energy

    For more details, please check the FAQs, as well as contact the Save on Energy call centre at: 1-877-797-9473. https://saveonenergy.ca/For-Your-Small-Business/Changes-to-programs

  • Yes, there may be assistance for you. You can check with the organizations below:

    Ontario Works – Bracebridge & Huntsville: 705-645-2412 ext 363
    District Housing Burk’s Fall including Parry Sound: 705-386-2358
    ODSP (Disability): 705-645-8718 or 1-800-665-9718
    Salvation Army Huntsville: 705-789-3398
    Salvation Army Bracebridge: 705-645-2602

    You may also be eligible for government assistance through LEAP and OESP.

  • Visit the Ontario Energy Board for more information.

  • Check out the Ontario Energy Board’s Bill Calculator to see how your bill with a retailer would compare to your bill with Lakeland Power.

  • Visit the Ontario Energy Board for more information.

  • Visit the Ontario Energy Board for more information.

  • When electricity is delivered over a power line, it is normal for a small amount of power to be consumed, or lost as heat. In calculating your electricity costs for the billing period, your utility multiplies your electricity cost by an Ontario Energy Board approved adjustment factor that accounts for those losses.

  • When electricity is delivered over a power line, it is normal for a small amount of power to be consumed, or lost as heat. In calculating your electricity costs for the billing period, your utility multiplies your electricity cost by an Ontario Energy Board approved adjustment factor that accounts for those losses.

  • The vast majority of Ontario electricity users pay time-of-use prices. If you’ve signed an electricity contract with a company, these prices will not affect you. There are three time-of-use price periods:

    • Off-peak, when demand for electricity is lowest. Ontario households use the majority of their electricity nearly 2/3 of it during off-peak hours.
    • Mid-peak, when demand for electricity is moderate. These periods are during the daytime, but not the busiest times of day.
    • On-peak, when demand is highest. The busiest times of day. Generally when people are cooking, firing up their computers and running heaters or air conditioners.
  • Reveal how you use electricity and discover ways to become more energy efficient. Visit www.kilowattway.ca

  • Sign up for an account on the Lakeland Power website. You need your account number to be able to create an online account with us.

  • Yes. You can view your usage online by signing in into your online account. You also can view and pay your bill.

  • A Loss of Supply Customer interruption is due to problems associated with assets owned and/or operated by another party, and/or in the bulk electricity supply system. For this purpose, the bulk electricity supply system is distinguished from the distributor’s system based on ownership demarcation.

Did not find what you are looking for? Contact us for assistance.